Insurance

• What if I don't have health insurance?

  If you do not have insurance you will have to pay for the tests performed by Labcorp before specimen collection services are performed.

  • An automated payment collection process is available at many of our patient service centers, as well as certain doctors' offices where a phlebotomist (person who performs blood draws) is on site to perform specimen collection services for Labcorp.
  • Certain routine tests are available at discounted prices through the LabAccess Partnership program. To take advantage of this program, you must have your specimen collected at a Labcorp patient service center, and you must pay for your test in full at the time of service.

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• Where can I find a list of the insurances filed by Labcorp?

  Please visit here to find a list of insurances filed by Labcorp.  Select a State in the drop-down menu to view the PDF.

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• What if my health insurance coverage does not include laboratory testing services?

  If your health care benefits do not cover clinical laboratory testing services, you will have to pay for the tests performed by Labcorp before specimen collection services are performed.

  • An automated payment collection process is available at many of our patient service centers, as well as certain doctor’s offices where a phlebotomist (person who performs blood draws) is on site to perform specimen collection services for Labcorp.
  • Certain routine tests are available at discounted prices through the LabAccess Partnership program. To take advantage of this program, you must have your specimen collected at a Labcorp patient service center, and you must pay for your test in full at the time of service.

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• What should I do if the information shown on the Labcorp bill does not match the information I’ve been provided by my insurance company?

  If you have received an Explanation of Benefits (EOB) from your insurance company that shows different information than the bill you received from Labcorp, please forward a copy of your EOB to Labcorp. You may fax this information to 866-227-2939 (toll free) or mail a copy of the EOB to:

  Labcorp

  PO Box 2240

  Burlington, NC 27216-2240

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• How long will it take before my insurance company responds to a claim?

  Please allow your insurance company four to six weeks to process your claim.

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• How does Labcorp obtain the diagnosis code information related to a test ordered?

  Labcorp relies on the ordering physician to submit the diagnosis code information at the time of the test order.  Please contact your physician's office if your insurance company denied a claim due to the diagnosis code.

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• My insurance company didn't pay a claim. Who should I contact?

  You should have received an Explanation of Benefits (EOB) from your insurance company that explains in detail the services as either paid or denied. If you need further assistance determining the reason(s) why your insurance company did not pay for your services, please contact your insurance carrier directly for information about its coverage policies.

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• How does billing work if I have more than one insurance plan?

  If you are covered by more than one commercial insurance plan, your primary insurer will process your claim first, and then any remaining balance will be billed to the secondary insurer. If you receive a bill from Labcorp before you receive an Explanation of Benefits (EOB) from your secondary insurance, please contact Patient Billing at 800-845-6167 to confirm your secondary insurance information was received and a claim was filed.

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• How can I find out if my insurance company has paid a claim?

  Please read your bill carefully. A line-item adjustment will be printed on the first bill you receive from Labcorp if we have received payment from your insurance company. If you are still uncertain, you can either contact your insurance company directly or contact Labcorp Patient Billing at 800-845-6167.

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• What is the benefit of using an in-network provider for my laboratory testing?

  Using an in-network provider can help maximize your healthcare benefits and can help minimize your out-of-pocket costs. You should check with your insurance provider to see if Labcorp is a contracted laboratory provider.

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• I have health insurance. Will Labcorp file the claim? How does billing work with insurance?

  Labcorp will file claims directly to Medicare, Medicaid, and many insurance companies and managed care plans. Before you have lab tests performed, please make sure:

  • Your insurance information is up to date.
  • Labcorp is a contracted laboratory for your insurance company. Contact your insurance company for information.

  Once your insurer has processed your claim, you will receive an Explanation of Benefits (EOB) from your insurer informing you of the amount it will pay for your laboratory services.

  • The EOB is not a bill, but it may indicate that a balance remains which is your responsibility. That balance may include your copayment, deductible, or other costs outlined in your terms of coverage. If you have a question about your EOB or your terms of coverage, contact your insurance company.
  • Your insurer will inform Labcorp about any balance you owe, and we will send you a bill for that amount.

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