Troubleshooting

• Does Labcorp Corporate Solutions assign a “default” collection expiration date?

  Yes, the default expiration time frame is 14 days from the donor registration entry date. 

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• What will occur if a donor arrives after the collection expiration date?

  The donor test order will not appear in the Labcorp Web COC application.

  The employer will need to modify the donor test order by entering an expiration date in the future.

  An authorized employer representative may request that the collector perform Donor Registration & Immediate Collection through Labcorp Web COC. In this case, the collector should record the authorizer's name in the Collector Remarks section. 

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• What should I do if the tamper evident bar code seals do not print clearly and in proper alignment?

  Reprint the form following the instructions below to ensure proper alignment

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